{"id":5950,"date":"2024-12-16T15:26:17","date_gmt":"2024-12-16T14:26:17","guid":{"rendered":"https:\/\/www.griffsoft.hu\/general-customer-support-activity\/"},"modified":"2025-04-23T06:36:10","modified_gmt":"2025-04-23T05:36:10","slug":"general-customer-support-activity","status":"publish","type":"page","link":"https:\/\/www.griffsoft.hu\/en\/general-customer-support-activity\/","title":{"rendered":"General customer support activity"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section css=&#8221;.vc_custom_1706712595278{margin-top: -80px !important;}&#8221;][vc_row][vc_column]<div class=\"wpb_content_element \"><style type=\"text\/css\">#ut_header_69dee22d21c66 h2.section-title { font-size:32px !important;line-height:2em !important; }<\/style><header id=\"ut_header_69dee22d21c66\" class=\"section-header  ut-no-title-linebreak-mobile ut-no-lead-linebreak-mobile pt-style-7 header-center header-tablet-center header-mobile-center element-with-custom-line-height\"><div class=\"element-with-custom-line-height\" ><h2 data-title=\"General customer support activity\"  data-responsive-font=\"section_title\" data-responsive-font-settings=\"{&quot;base-font-size&quot;:&quot;32&quot;,&quot;font-size-unit&quot;:&quot;px&quot;,&quot;font-size&quot;:{&quot;desktop_large&quot;:&quot;32&quot;},&quot;base-line-height&quot;:&quot;global&quot;,&quot;line-height&quot;:{&quot;desktop_large&quot;:&quot;2&quot;},&quot;base-letter-spacing&quot;:&quot;global&quot;}\" class=\"section-title  \"><span>General customer support activity<\/span><\/h2><\/div><\/header><\/div>[vc_column_text]\u00dcgyfeleinkkel t\u00f6rt\u00e9n\u0151 folyamatos \u00e9s z\u00f6kken\u0151mentes kapcsolattart\u00e1s \u00e9rdek\u00e9ben Web HelpDesk rendszert \u00fczemeltet\u00fcnk, melynek el\u00e9rhet\u0151s\u00e9g\u00e9t ellen\u0151rz\u00f6tt \u00e9s v\u00e9dett m\u00f3don, https kapcsolaton kereszt\u00fcl biztos\u00edtjuk az arra feljogos\u00edtottak r\u00e9sz\u00e9re. A rendszer a nap 24 \u00f3r\u00e1j\u00e1ban el\u00e9rhet\u0151 b\u00f6ng\u00e9sz\u0151n kereszt\u00fcl, de a megold\u00e1ssal koll\u00e9g\u00e1ink csak munkaid\u0151ben (8-17 \u00f3ra k\u00f6z\u00f6tt) tudnak foglalkozni. A bejelent\u00e9sek fogad\u00e1sa \u00e9s felel\u0151sh\u00f6z rendel\u00e9se automatikus, a reag\u00e1l\u00e1si \u00e9s megold\u00e1si id\u0151ket \u00dcgyfeleinkkel k\u00f6t\u00f6tt egyedi szerz\u0151d\u00e9sek szab\u00e1lyozz\u00e1k. Az \u00e1tlagos megold\u00e1si id\u0151 8 munka\u00f3ra, amely a felvetett probl\u00e9m\u00e1ra adott megold\u00e1si javaslatot tartalmazza.<\/p>\n<p>A Web HelpDesk rendszer haszn\u00e1lata regisztr\u00e1ci\u00f3hoz k\u00f6t\u00f6tt. Jogosults\u00e1got a Forr\u00e1s \u00fcgyviteli rendszer bevezet\u00e9se alatt, illetve a bevezet\u00e9st k\u00f6vet\u0151en a jogszab\u00e1ly- \u00e9s rendszerk\u00f6vet\u00e9si szerz\u0151d\u00e9ssel rendelkez\u0151 \u00fcgyfeleink kulcsfelhaszn\u00e1l\u00f3i kaphatnak. A Forr\u00e1s \u00fcgyviteli rendszer felhaszn\u00e1l\u00f3i sz\u00e1m\u00e1ra a rendszer bevezet\u00e9se alatt a projektvezet\u0151 int\u00e9zi a bel\u00e9p\u00e9si adatokat. A projekt \u00e1tad\u00e1sa ut\u00e1n a GriffSoft Zrt. \u00dcgyf\u00e9lt\u00e1mogat\u00e1si r\u00e9szleg\u00e9t\u0151l kell k\u00e9rni a haszn\u00e1lati jogosults\u00e1got megad\u00e1s\u00e1t az <a href=\"mailto:support@griffsoft.onmicrosoft.com\">support@griffsoft.onmicrosoft.com<\/a> e-mail c\u00edmen, a n\u00e9v, munkahely (c\u00e9g, int\u00e9zm\u00e9nyrendszer, int\u00e9zm\u00e9ny) \u00e9s el\u00e9rhet\u0151s\u00e9gi adatok (e-mail c\u00edm, telefonsz\u00e1m) megad\u00e1sa mellett.<br \/>\nAz \u00dcgyf\u00e9lt\u00e1mogat\u00e1si r\u00e9szleg HelpDesk t\u00f6rzsadatkezel\u0151 munkat\u00e1rsa szint\u00e9n e-mailben igazolja vissza a bel\u00e9p\u00e9shez sz\u00fcks\u00e9ges adatokat.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4502\" src=\"https:\/\/www.griffsoft.hu\/wp-content\/uploads\/2024\/12\/help_desk.jpg\" alt=\"\" width=\"600\" height=\"263\" \/><\/p>\n<p>GriffSoft Informatikai Zrt. az \u00e1ltala bevezetett Forr\u00e1s integr\u00e1lt p\u00e9nz\u00fcgyi-gazd\u00e1lkod\u00e1si rendszer t\u00e1mogat\u00e1s\u00e1t v\u00e9gzi a szolg\u00e1ltat\u00e1s keretein bel\u00fcl. \u00dcgyfeleink bejelent\u00e9sei, probl\u00e9m\u00e1i \u00edgy b\u00e1rmikor visszakereshet\u0151ek, a megold\u00e1si folyamat figyelemmel k\u00eds\u00e9rhet\u0151 a jogosults\u00e1gi rendszeren bel\u00fcl, minden bejegyz\u00e9s teljes \u00e9lett\u00f6rt\u00e9nete dokument\u00e1lt (napl\u00f3zott) \u00e9s mindez egy konfigur\u00e1lhat\u00f3 fel\u00fcleten megjelen\u00edthet\u0151.<\/p>\n<p>A Web Helpdesk rendszer el\u00e9rhet\u0151s\u00e9ge: <a href=\"https:\/\/helpdesk2.griffsoft.hu\/helpdesk\/#!\/bejelentkezes\">https:\/\/helpdesk2.griffsoft.hu\/helpdesk<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section css=&#8221;.vc_custom_1706712595278{margin-top: -80px !important;}&#8221;][vc_row][vc_column][vc_column_text]\u00dcgyfeleinkkel t\u00f6rt\u00e9n\u0151 folyamatos \u00e9s z\u00f6kken\u0151mentes kapcsolattart\u00e1s \u00e9rdek\u00e9ben Web HelpDesk rendszert \u00fczemeltet\u00fcnk, melynek el\u00e9rhet\u0151s\u00e9g\u00e9t ellen\u0151rz\u00f6tt \u00e9s v\u00e9dett m\u00f3don, https kapcsolaton kereszt\u00fcl biztos\u00edtjuk az arra feljogos\u00edtottak r\u00e9sz\u00e9re. A rendszer a nap 24 \u00f3r\u00e1j\u00e1ban el\u00e9rhet\u0151 b\u00f6ng\u00e9sz\u0151n kereszt\u00fcl, de a megold\u00e1ssal koll\u00e9g\u00e1ink csak munkaid\u0151ben (8-17 \u00f3ra k\u00f6z\u00f6tt) tudnak foglalkozni. A bejelent\u00e9sek fogad\u00e1sa \u00e9s felel\u0151sh\u00f6z rendel\u00e9se automatikus, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5950","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.griffsoft.hu\/en\/wp-json\/wp\/v2\/pages\/5950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.griffsoft.hu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.griffsoft.hu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.griffsoft.hu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.griffsoft.hu\/en\/wp-json\/wp\/v2\/comments?post=5950"}],"version-history":[{"count":2,"href":"https:\/\/www.griffsoft.hu\/en\/wp-json\/wp\/v2\/pages\/5950\/revisions"}],"predecessor-version":[{"id":5952,"href":"https:\/\/www.griffsoft.hu\/en\/wp-json\/wp\/v2\/pages\/5950\/revisions\/5952"}],"wp:attachment":[{"href":"https:\/\/www.griffsoft.hu\/en\/wp-json\/wp\/v2\/media?parent=5950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}